What is Job Satisfaction?

Learn about Job Satisfaction

Case breakdown: Movie Matrix

The scene that you saw shows you how Thomas Anderson, a computer programmer is being told by his boss to start respecting his job and report on time to the office. His boss thinks that Anderson has a problem with authority and considers himself as special. Boss wants him to either be on time or look for opportunities outside the company. Anderson is regularly late to his job due to dissatisfaction with the current role.

In this blog, Learning Perspectives will decode the meaning of job satisfaction.

What is Job Satisfaction?

The term job satisfaction refers to a collection of feelings that an individual holds towards his or her job. A person with high levels of job satisfaction holds positive feelings towards the current job while someone who is dissatisfied hold negative feelings towards the job.

When people speak of employee attitudes, more often than not they mean job satisfaction. Similar to the scene that we saw, Mr. Anderson’s boss talks about his attitude at job while Mr. Anderson isn’t satisfied with his job.

How to measure Job Satisfaction?

Job satisfaction can be measured through two approaches:

  • Single global rating
  • Summation Score that is made up of number of job facets.

Single global rating is a single question that employees need to answer, i.e. ‘how satisfied are you with the job?’. After this employees can rate it through a number of 1 through 5 that would correspond to highly dissatisfied to highly satisfied.

Summation approach identifies key elements of a job such as nature of work, payment structure, supervisor, co-workers, relations, promotion opportunities etc. These factors are rated and summed up to understand overall job satisfaction of an employee.

According to various researches, it has been found that there is a direct correlation between job satisfaction and employees’ productivity, absenteeism and turnover. It can be said that happy employees are more productive.

Employee Dissatisfaction:

When an employee is dissatisfied with his job, this reflect in his behavior. For example, employee can become insubordinate, can complain, shrug responsibility etc. There can be four other responses too such as constructive or destructive, active or passive.

1. Exit:

When an employee is dissatisfied, he would look for new opportunities outside of the organization. This would support his idea of leaving the company through resignation.

2. Voice:

He could actively attempt to improve the conditions by suggesting improvements, discussing problems with the manager or some form of union activity.

3. Loyalty:

Passively wait for conditions to improve and trusting the management would make the situation okay.

4. Neglect:

Passively allowing conditions to worsen, including lateness and absenteeism, reduced effort and increase in errors.

It is always useful to understand your current situation and take steps accordingly. This would reduce feelings of frustration and neglect for the company and employee would have clarity around the job.

Written by: Ms. Gitika Chandra


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